Karin Herzog · Bubble Club

KH Bubble Club Rules

In force since 9 October 2026

Article 1 · Organiser and purpose

1.The KH Bubble Club (the “Club”) is the loyalty programme of Docteur Paul et Karin Herzog SA, Route de Taillepied 1, 1095 Lutry, Switzerland (“Karin Herzog”).
2.The Club lets members collect bubbles when they shop on karinherzog.ch, then exchange them for rewards reserved for members.
3.Membership is free and involves no element of chance or prize draw. Bubbles are collected only under the rules below.
4.Anyone who joins the Club accepts these rules.

1.Membership is open to individuals buying for their personal use. It starts when a customer account is created on karinherzog.ch; every customer account is a member of the Club.
2.One account per person. Bubbles belong to the account and can neither be combined with another account’s bubbles nor transferred.
3.Professional orders paid by invoice (pharmacies, beauty institutes, resellers) do not take part in the Club.
4.Members may leave the Club at any time by deleting their account. Their bubbles are then lost, without compensation.

1.Members collect 10 bubbles per Swiss franc paid for products.
2.The calculation is based on the amount actually paid for products, after any discount, rounded down to the franc. Shipping costs, free items and Club rewards do not earn bubbles.
3.Bubbles are credited once payment of the order is confirmed, never before.
4.Only orders placed while signed in to an account earn bubbles. An order placed without an account earns none and cannot be linked to an account later. The only exception: an account created from the link in an order confirmation email is credited for that order.
5.The bubble balance and history can be viewed at any time in the customer area, KH Bubble Club tab.

1.Every member receives 250 welcome bubbles, once per person: when their account is created or, for an account carried over from the former Karin Herzog website, when they first sign in to the new website.
2.Karin Herzog may run time-limited campaigns during which purchases earn more bubbles (for example double). Their dates and conditions are announced on the website; only orders paid during the campaign benefit.
3.Karin Herzog may also credit bubbles as a goodwill gesture, at its sole discretion.

1.Bubbles remain valid for 12 months after the member’s last paid purchase. Each new purchase extends the validity of the whole balance by 12 months.
2.If no purchase is made for 12 months, the entire balance expires and returns to zero.
3.Welcome and goodwill bubbles follow the same rule. For a member who has not yet bought anything on the website, the period runs from the day their welcome bubbles are credited; in all cases, it runs at the earliest from the date these rules come into force.

1.The available rewards and their cost in bubbles are shown in the customer area, KH Bubble Club tab. They are reserved for members and are not sold separately.
2.A reward can only be exchanged in a paid order that contains at least one purchased item. It is shipped with that order.
3.One reward per order.
4.Bubbles are deducted when payment of the order is confirmed. The balance, the availability of the reward and the conditions below are checked at that moment.
5.Some rewards can only be obtained a limited number of times per member, in total or over a period of 30 days; this limit is shown on the reward.
6.Rewards are offered while stocks last. Karin Herzog may add, change or withdraw a reward and change its cost in bubbles at any time; the cost shown when the order is placed is the one that applies.
7.If a reward cannot be granted at the time of payment (insufficient balance, reward out of stock or withdrawn), the order remains valid, the reward is not shipped and no bubbles are deducted. Customer service informs the member.
8.A reward cannot be combined with a promotional code or with an item at a promotional price in the same order.

1.If an order is refunded, the bubbles it earned are taken back in proportion to the amount refunded. The balance may then become negative; it is offset by the bubbles of later purchases.
2.If an order containing a reward is cancelled or fully refunded, the bubbles deducted for that reward are returned to the member. The reward nevertheless still counts towards its limit; customer service may, at its discretion, grant it again.
3.In the case of a partial refund, the bubbles of a reward are not returned automatically.
4.A reward cannot be returned, exchanged for another or refunded. A reward that is defective on delivery is replaced, while stocks last.

1.Bubbles have no monetary value. They cannot be converted into cash, used as a means of payment, or exchanged for a discount or a voucher.
2.They are personal, non-assignable and non-transferable, including by inheritance.
3.They can only be used to obtain the rewards offered in the Club, under the conditions of these rules.

1.In the event of abuse or fraud (multiple accounts, fictitious orders, resale of rewards, technical manipulation), Karin Herzog may cancel the bubbles concerned and exclude the member from the Club.
2.Karin Herzog may amend these rules. The current version is published on the website with its date; any significant change is announced to members at least 30 days in advance.
3.Karin Herzog may end the Club by announcing it at least 60 days in advance. During this period, members may still exchange their bubbles; they then expire without compensation.
4.For any question about the Club: customer service, at info@karinherzog.ch or on +41 21 791 72 91, Monday to Thursday 9 am to 5 pm and Friday 9 am to 12 noon.

1.To run the Club, Karin Herzog records the member’s account, orders and bubble history (credits, exchanges, reversals).
2.This data is used solely to manage the Club and the customer account. It is neither sold nor passed on to third parties.
3.Processing complies with the Swiss Federal Act on Data Protection. Details are set out in the website’s privacy policy.

1.These rules are governed by Swiss law.
2.The place of jurisdiction is Lutry, subject to the mandatory places of jurisdiction provided by law in favour of consumers.
3.In the event of any discrepancy between the French, English and German versions, the French version prevails.

1.These rules come into force on the day the exchange of bubbles for rewards opens on the website. This date appears at the top of the published version.