General terms and conditions of sale

Art. 1Entirety

These general terms and conditions express the entirety of the parties' obligations. In this sense, the buyer is deemed to accept without reservation all of the provisions set out in these general terms and conditions. No general or specific condition appearing in documents sent or handed over by the buyer may be incorporated herein, since those documents would be incompatible with these general terms and conditions.

Art. 2Purpose

The purpose of these general terms and conditions is to define the rights and obligations of the parties in connection with the online sale of goods and services offered by « Docteur Paul et Karin Herzog SA » to the buyer.

Art. 3Contractual documents

This contract is formed by the following contractual documents, presented in descending order of precedence: these general terms and conditions and the online order form. In the event of a contradiction between provisions contained in documents of different rank, the provisions of the document of higher rank shall prevail.

Art. 4Entry into force, duration

These general terms and conditions enter into force on the date the online order is sent. They are concluded for the period necessary to supply the goods and services ordered, until the expiry of the warranties owed by « Docteur Paul et Karin Herzog SA ».

Art. 5Electronic signature

The buyer's « click » on the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Art. 6Order confirmation

The contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing that, to the address given by the buyer on the order form.

Art. 7Proof of the transaction

The computerised records kept in the information systems of « Docteur Paul et Karin Herzog SA » under reasonable security conditions shall be regarded as proof of the communications, orders and payments that have taken place between the parties. Order forms and invoices are archived on a reliable and durable medium that can be produced as evidence.

Art. 8Product information, stock

8-a: « Docteur Paul et Karin Herzog SA » presents on its website the products for sale with the information needed to allow the potential buyer to know, before placing a definitive order, the essential characteristics of the products he or she wishes to buy.

8-b: The offers presented are valid only while stocks last. « Docteur Paul et Karin Herzog SA » shall under no circumstances be liable for any product that is no longer deliverable, out of stock or discontinued.

8-c: « Docteur Paul et Karin Herzog SA » reserves the right to modify and replace products in accordance with its suppliers' catalogues.

8-d: The images appearing on the website are not contractually binding.

Art. 9Prices

Prices are shown and invoiced in Swiss francs (CHF), and are valid only on the date the order form is sent by the buyer. They do not include delivery charges, which are invoiced in addition and shown before the order is confirmed.

Art. 10Method of payment

To settle his or her order, the buyer may choose from all the methods of payment offered on the online order form. The buyer warrants to « Docteur Paul et Karin Herzog SA » that he or she holds the authorisations required to use the chosen method of payment when the order form is confirmed.

« Docteur Paul et Karin Herzog SA » reserves the right to suspend all order processing and all delivery in the event of refusal of card payment authorisation by the officially accredited bodies, or in the event of non-payment of the order. It reserves in particular the right to refuse to make a delivery or to fulfil an order from a buyer who has not paid an order in full, or with whom a dispute is pending.

An order verification procedure has been put in place to ensure that no one uses another person's bank details without their knowledge. In the event of doubt as to the legitimacy of the customer, he or she will be asked to send a copy of an identity document together with proof of address. The order will be confirmed only after our departments have received and checked the documents sent.

Art. 11Product availability

The order will be processed within 3 working days at the latest, counting from the day after the buyer placed the order. If the product ordered is unavailable, in particular owing to our suppliers, the buyer will be informed as soon as possible and will have the option of cancelling the order. The buyer may then choose either a refund of the amounts paid within 2 weeks at the latest from the date of payment, or an exchange of the product.

Art. 12Delivery terms

The products are delivered to the address given by the buyer on the order form. The buyer undertakes to check the condition of the goods at the time of delivery. He or she informs « Docteur Paul et Karin Herzog SA » of any defects found, by e-mail, within one week following delivery.

Delivery CHF 7.50 · free from CHF 150. Delivery within Switzerland only.

Art. 13Delivery problems attributable to the carrier

Any anomaly concerning the delivery (damage, product missing compared with the delivery note, damaged parcel, broken product, etc.) must without fail be noted on the delivery note in the form of « handwritten reservations », accompanied by the customer's signature. The buyer must at the same time confirm this anomaly by sending the said claims to the carrier by registered letter within one week following the delivery date. The buyer must send a copy of this letter to « Docteur Paul et Karin Herzog SA, Route de Taillepied 1, 1095 Lutry ».

Art. 14Delivery error

14-a: The buyer must submit, within one week following delivery, any claim, delivery error or non-conformity of the products in kind or in quality compared with the information appearing on the order form. Any claim submitted after this period will be rejected. To benefit from the right of return following a delivery error, the article must under no circumstances have been unsealed, opened or used.

14-b: This claim must be submitted to « Docteur Paul et Karin Herzog SA » exclusively by e-mail.

14-c: Any claim not made in accordance with the rules defined above and within the prescribed periods will not be taken into account and will release « Docteur Paul et Karin Herzog SA » from all liability towards the consumer.

Art. 15Product warranty

The provisions hereof may not deprive the buyer of the statutory warranty which obliges the professional seller to warrant him or her against all the consequences of hidden defects in the thing sold. Consequently, in the event of damage caused to a person or to property by a defect in the product, the producer's liability may be invoked by the buyer, on the basis of the information appearing on the packaging of the said product.

In addition, if the buyer is not entirely satisfied with the Docteur Paul et Karin Herzog SA products purchased, he or she may return them within 15 days of receipt. They will be refunded or exchanged provided they are returned in their packaging and in good condition to Docteur Paul et Karin Herzog SA, Route de Taillepied 1, 1095 Lutry, accompanied clearly and legibly by the buyer's surname, first name and address, the invoice number and the reasons for the return. Return shipping costs are borne by the buyer, except for a defective product or an error on our part.

Art. 16Force majeure

Neither party shall be deemed to have failed in its contractual obligations to the extent that their performance is delayed, hindered or prevented by a fortuitous event or force majeure. Shall be regarded as a fortuitous event or force majeure any irresistible fact or circumstance, external to the parties, unforeseeable, unavoidable, beyond the parties' control and which they cannot prevent despite all reasonably possible efforts.

The party affected by such circumstances shall notify the other within one week following the date on which it became aware of them. The two parties shall then confer, within four weeks, unless prevented by the force majeure event, to examine the impact of the event and agree on the conditions under which performance of the contract will continue. If the force majeure event lasts longer than eight weeks, these general terms and conditions may be terminated by the aggrieved party.

Expressly regarded as cases of force majeure or fortuitous events, in addition to those usually accepted by case law, are: the blocking of means of transport or of supply, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunication networks, or difficulties specific to telecommunication networks external to customers.

Art. 17Partial invalidity

If one or more stipulations of these general terms and conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, the other stipulations shall retain their full force and effect.

Art. 18Applicable law

These general terms and conditions are governed by Swiss law and in particular by the Code of Obligations, which governs the aspects not expressly mentioned by these general terms and conditions. This applies to rules of substance as well as to rules of form. In the event of a dispute or a claim, the buyer shall first contact « Docteur Paul et Karin Herzog SA » in order to obtain an amicable solution. Subsequently and in the event of legal action, the buyer may file a claim with the courts of the Canton of Vaud.

Art. 19Data protection

The information requested from the buyer is necessary for the processing of his or her order and may be communicated exclusively to the contractual partners of « Docteur Paul et Karin Herzog SA » involved in the fulfilment of that order. The buyer may write to « Docteur Paul et Karin Herzog SA » to exercise his or her rights of access to and rectification of the information concerning him or her held in the company's files.

These general terms and conditions are in the French language. The buyer declares having full legal capacity enabling him or her to be bound by these general terms and conditions.

Translations into English and German are made available for information purposes only; in the event of any divergence of interpretation, only the French version shall prevail.

Last update: 15 October 2026.